Frequently Asked Questions

What is the minimum required contract length?
We do not require clients to sign long-term contracts; all our contracts are on a month-to-month basis with automatic monthly renewal.
 

How large does my business need to be to need IT support?  Is my business too small?
There is no certain size that a business must be to qualify for services.  All businesses need to have their environment managed and protected, regardless of size.  Whether you are a sole proprietor or have multiple employees, we can tailor a plan to meet your needs.
 

How do you price your services?
Our IT services are priced based on the size of your environment and the services required for support.  Services provided outside the negotiated scope of services will be priced on a time and materials basis.
 

Does the flat monthly fee include everything?
Our fully managed offering provides all services for a flat monthly fee.  Projects, new equipment, and other mutually-agreed upon items will be billed separately.
 

Is there an additional charge for onsite visits?
Our fully managed offering provides unlimited remote and onsite support.  Other tiers of service provide a flat fee for the agreed upon services with remote and onsite support billed on a time and materials basis.
 

What industries do you serve?
While we have worked with companies in several industries, including Health Care, Insurance, Real Estate, retail, and Food Service, we take pride in learning the basics of any industry.  Our value comes in coupling our understanding of the industry and technology with the vast amount of industry expertise brought by the client to make the technology a business enhancer.
 

What sets you apart?

We understand that while you rely on technology as an integral part of your business, your most important resource is your employees.  We tailor our support plans not only to your equipment but most importantly to the people who use that equipment.  We aren’t successful if you aren’t successful; and you can’t be successful if your employees are not setup for success.